We built our agency around the growth and performance needs of credit unions of all sizes. If it can help a credit union grow, tap new markets, and tell their story more effectively, we probably do it.

Let's go

Hello Heartland Credit Union.

We create brands that stand out.

Utilizing a proven process that yields buy-in, trust, and transformative growth.

Here are just a few of Strum’s award-winning credit union brands. Take a look!

How does Strum’s process help drive strategic alignment?

Strum’s process brings leaders, staff, and cross-functional teams into close alignment around building a forward-looking brand strategy and actions. Strum facilitates a structured process that ensures the brand reflects the organization’s authentic purpose, business growth goals, competitive market opportunities and community impacts.

What measurable outcomes should we expect from a branding initiative?

By engaging the brand across the culture first, with a focus on targeted growth results, companies typically see measurable improvements in increased brand awareness and new member growth, higher member engagement and wallet share, improved NPS and higher employee satisfaction ratings.

How does Strum uncover a brand’s unique positioning?

We employ a highly collaborative grassroots discovery process to engage employees all across the organization to surface internal research insights, cultural and brand distinction opportunities. We pair staff attitudinal research and data to understand audience preferences, competitive dynamics, brand equity and key decision drivers. Linking these insights and identifying the “gaps” helps us pinpoint where brands can stand apart in authentic, relevant, and emotive ways that garner attention and growth.

A great brand system needs great documentation.
A Strum guidelines manual documents the system but also the essence of what makes your brand special.

Affidian Ancorum Corda Jolt Lookout Frontwave Trailhead Soarion Resound
How do we know if it’s the right time to rename?

Strum deploys a skilled process to evaluate whether a name is a strategic asset driving growth, or one causing confusion and stifling long-term future growth and expansion opportunities.

How do we get buy-in from the Board and key stakeholders?

Guiding senior leaders and engaging Boards early in a Name Evaluation process is critical for reaching consensus and managing successful outcomes. Strum replaces the emotions and fear around change with data insights, research, a context for understanding risk scenarios, long-range growth goals, and strategic guidance to make wise decisions.

What makes a great naming partner?

The right partner has deep financial industry expertise in guiding Boards, C-suite leaders and teams into full alignment every step of the name program: from research, to name creation, trademarking, to an all-staff launch and marketing communications implementation. Find a trusted partner and expert whose collaborative processes build consensus and inspiration across your culture.

The right name changes everything.

When it comes to naming, experience matters.

OVER 90

federally-trademarked credit union names.

Strum has successfully created

Embold

“The Strum team consistently stands out — the communication from project teams is clear and consistent, they provide an easy environment for clients to share feedback and collaborate, and the final product is always incredible.”

— Hilary Kissell, VP Brand & Community Impact at Embold Credit Union

Create a
culture that inspires.

Resound Staff Brand GuideResound Launch EventResound Launch Event

Staff launch event kicks a new name and brand off in style — building buy-in and enthusiasm from day one.

Resources like an online brand guide gives your culture the tools to grow.

Staff is the engine behind the brand. A strong culture ensures your brand is high-functioning and powerful.

How does your culture and purpose work increase alignment, trust, loyalty, and differentiation?
Helping organizations unpack, simplify and adapt their dated Mission and Vision statements is the first step to uncovering their “why,” the very reason they exist. It leads to building inspiring, crisp and memorable Purpose and Values that reignite teams to what makes work and life more meaningful. People aligned to a memorable purpose, brand promise and values engage authentic member experiences.
What is Brand Camp training and how does it impact our ability to improve consistent member experiences?
One of the most important outcomes of branding is creating alignment among staff to live out the brand. In Brand Camp, leaders and staff learn together the power of what makes your brand unique, what it stands for, and how to evolve their day to interactions to deliver new ways of enriching member experiences. It builds new levels of team collaboration with consistent actions and storytelling that ensure your brand truly sets you apart. It is complementary to other sales and service training, and builds a new layer of skills and behaviors that enrich your culture.
How does brand cultural work impact talent recruiting, employee engagement, retention, and business results?

We help organizations tailor their brand and purpose into relevant talent recruitment communication programs. By expressing their purpose and enriching cultural storytelling, it connects employees to a larger purpose and clarifies their role in delivering it, increasing career satisfaction scores and boosting retention. More engaged employees deliver better service and build stronger relationships—driving member loyalty, referrals, and long-term growth.

Click to play video
Click to play video

Brand films set tone for staff and members alike.

Copyright 2026 Strum Agency Inc. ®

We can’t wait to get to know you. If you have any questions, please don’t hesitate to reach out.